Refund policy

Pricing, Payments & Cancellations

Payment required:

• in advance

Cancellation terms:

• cancellations made more than 24 hours before collection are generally free of charge,
• cancellations made within 24 hours of the scheduled journey may be charged in full.

Where a driver has already been dispatched or attended the collection point, the full booking amount may remain payable.

Additional charges may apply for:

• waiting time,
• tolls,
• parking,
• excessive cleaning,
• or damage caused to the vehicle.