After you clear customs, look for your chauffeur who will be holding a sign or name-board. The chauffeur will also send you an SMS just before your flight lands if you have provided a mobile contact number. If for some reason you can’t find us, please call 02084004829 or the chauffeurs mobile number will be on your booking confirmation. Please do not leave the terminal and go outside before you find us.

Yes, we monitor all flights so we will do our best to arrive early.

Just email or call us and keep in touch until we have the new details.

Heathrow to Central London takes 60 minutes and Gatwick to Central London 80 minutes, depending on the time of day and traffic conditions.

Please call or email us and we will update your booking with the new details.

Parking and tolls are not included, they will be added to your final invoice but are kept to cost price.

Normally you should aim to arrive 2-3 hours before your flight unless you are on a domestic flight. But always check this with your airline.

We will monitor your flight and arrive half an hour after the plane has landed to save on any waiting time. If for any reason you are then delayed further, hold ups at Customs etc, waiting time is charged at an hourly rate, (depending on which type of vehicle) we divide the hour into 15 minute segments.


Absolutely not! None of our chauffeurs will ever speed.

The chauffeur will always drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.

Absolutely. All of our chauffeurs have signed confidentiality agreements (non disclosure agreements) with VIP-transfers. What is said in the car, stays in the car.

Our chauffeurs will be polite and discreet at all times. If the passenger would like to talk or ask questions then the chauffeur will then happily respond.

Absolutely not! This is against the law.

Absolutely. Not only is this more courteous, it is safer for the passengers too.

Yes, your chauffeur will always offer to help carry your bags and luggage.

Absolutely! They always wear dark suits, shirt and tie.


Yes, your chauffeur can either call you or SMS you on arrival, or wait with a name-board in the car or ring a door bell. Please specify your requirements upon booking.

We have taken bookings an hour before the journey but we do suggest that you make your booking as soon as you have made your travel plans in case we have a busy period.

Yes, we are able to set up a business account for you. You may be invoiced per trip or per month, please contact the office for more details.

We will require 25% deposit to secure your booking and the remainder is taken 7 days before your journey. If your journey is at short notice we will take all payments before travel.

Yes, we have baby and child seats available, please request them on booking. You will have to fit these yourselves according to the law. And of course, no extra charge.


All vehicles are washed daily and are regularly valeted.

Safety is always our top priority. All of are vehicles have 6 monthly MOT’s. They are also serviced regularly as specified by the manufacturers requirements for that particular car. It is also the chauffeurs responsibility to check the oil, coolants and tyre pressures on a daily basis.

No, all our prices include the congestion charge

Yes, we do provide discounts. Please speak to our team about this.

We only charge extra on Christmas day and new years day.


Car-chargers for Blackberries, iPhones and some other mobile phones are available in your car.

Absolutely. Provided free of charge to our Clients.

Apart from our vintage vehicles, our cars are usually less than 3 years old.

Yes! We will however cheerfully stop for smoke breaks as requested.

Water is provided in all of our vehicles but unfortunately we do not permit eating.

Yes, most of our cars are black or silver but we do have a few other colours to choose from.

All cars have radio and CD, please ask the driver if you wish to have music on in the vehicle. Some of our vehicles have DVD and WiFi. If this is one of your requirements please specify when booking the vehicle.

The Rolls-Royce, Bentley, Mercedes-Benz S-class, BMW 7 series & Range Rover will hold 2 large suitcases and 2-4 smaller carry ons. The Lexus will hold 1 large case and 2 smaller carry-ons. The Mercedes V-Class can hold 7 large suitcases and 4-5 smaller carry-ons. Our luxury Minibuses can hold 10 large suitcases and 16 smaller carry-ons.